Discussion:
advice needed please
(too old to reply)
Charlie
2008-07-25 19:51:10 UTC
Permalink
Hello people.

Its been a long time since I have visited here but i am getting the jitters
and need to ask a few questions.

Overview
2 kids.... (no contact)

I know about all the getting stuff in writing, refusing to give my phone
number, etc

Been on CS1, then they migrated me over to the new system when the claim
came in for my 2nd child..

My last conversation with csa, I Rang them up, asked for a new payment
shedule (as I pay by standing order) they said i was "Stuck" meaning they
would have to do a manual payment schedule...

I didnt get a schedule a week later I rang them again....

Still nothing, so I asked how much I should be paying

They told me to pay a (£90 higher a month) fixed figure until someone gets
to fixing my account ...

I have been paying this new higher figure every month by standing order
without fail
(although have had a very small pay rise about 6 months ago)

This was about a year ago...

What I am woried about is
- Even though I have requested this payment schedule can they backdate
it?
- Is this limited to 6 months as it is a csa mess up?
- Why is it taking so long for them to sort this out, I dont mind paying
for my kids, but I do mind being charged arrears, etc for
someone elses mistakes.....

Like you all, if they take even more, I will not be able to afford to live.
Its as simple as that.

Constructive replies appreciated, stuff like "they are money grabbing
bastards that will stop at nothing" I know about, I've been there, I've had
2 jobs just to pay their payments and lost my car, and everything in my
house just to stay on top...

I need answers so I am prepared for when this happens...

I am sure I read somewhere in a charter if its admin error, its 6
months.... but you guys may know more, its been a while and its shit to be
back.

Thanks for your help
Charl
Lee Phillips
2008-07-26 12:38:20 UTC
Permalink
Charl - can you just clarify a few things before I give a proper reply?

1. You say you 'asked for a new payment schedule'. Does that mean you
reported a change to your circumstances (e.g your wages) or was it
purely something to do with the payment side of things.

2. Have you previously been assessed for the two children or is this
part of what you've been waiting a year for?

3. Do you know if the mother(s) are actively involved in the case or are
they on benefit and were forced to make a claim against you (i.e are
they likely to phone the csa for progress)?
Post by Charlie
Hello people.
Its been a long time since I have visited here but i am getting the jitters
and need to ask a few questions.
Overview
2 kids.... (no contact)
I know about all the getting stuff in writing, refusing to give my phone
number, etc
Been on CS1, then they migrated me over to the new system when the claim
came in for my 2nd child..
My last conversation with csa, I Rang them up, asked for a new payment
shedule (as I pay by standing order) they said i was "Stuck" meaning they
would have to do a manual payment schedule...
I didnt get a schedule a week later I rang them again....
Still nothing, so I asked how much I should be paying
They told me to pay a (£90 higher a month) fixed figure until someone gets
to fixing my account ...
I have been paying this new higher figure every month by standing order
without fail
(although have had a very small pay rise about 6 months ago)
This was about a year ago...
What I am woried about is
- Even though I have requested this payment schedule can they backdate
it?
- Is this limited to 6 months as it is a csa mess up?
- Why is it taking so long for them to sort this out, I dont mind paying
for my kids, but I do mind being charged arrears, etc for
someone elses mistakes.....
Like you all, if they take even more, I will not be able to afford to live.
Its as simple as that.
Constructive replies appreciated, stuff like "they are money grabbing
bastards that will stop at nothing" I know about, I've been there, I've had
2 jobs just to pay their payments and lost my car, and everything in my
house just to stay on top...
I need answers so I am prepared for when this happens...
I am sure I read somewhere in a charter if its admin error, its 6
months.... but you guys may know more, its been a while and its shit to be
back.
Thanks for your help
Charl
Charlie
2008-07-26 17:02:16 UTC
Permalink
Hi Lee

To answer
1. I asked for a new payment schedule but didnt report a change in my wages
(as I had not had the wage increase when I spoke to them).

2. I am currently paying csa for 2 children already and last time I had
spoken to them I had no arrears.

3. One was on benefit and was forced (many years ago) to put a claim in.
They are not likely to ring the csa for progess as
they get money off me through the csa at the moment

Many thanks for any help. Can I get arrears If they have not reassessed me?
I have not asked for an assesment just a new payment schedule..

Thank you again for help
Charl
Post by Lee Phillips
Charl - can you just clarify a few things before I give a proper reply?
1. You say you 'asked for a new payment schedule'. Does that mean you
reported a change to your circumstances (e.g your wages) or was it purely
something to do with the payment side of things.
2. Have you previously been assessed for the two children or is this part
of what you've been waiting a year for?
3. Do you know if the mother(s) are actively involved in the case or are
they on benefit and were forced to make a claim against you (i.e are they
likely to phone the csa for progress)?
Post by Charlie
Hello people.
Its been a long time since I have visited here but i am getting the jitters
and need to ask a few questions.
Overview
2 kids.... (no contact)
I know about all the getting stuff in writing, refusing to give my phone
number, etc
Been on CS1, then they migrated me over to the new system when the claim
came in for my 2nd child..
My last conversation with csa, I Rang them up, asked for a new payment
shedule (as I pay by standing order) they said i was "Stuck" meaning they
would have to do a manual payment schedule...
I didnt get a schedule a week later I rang them again....
Still nothing, so I asked how much I should be paying
They told me to pay a (£90 higher a month) fixed figure until someone gets
to fixing my account ...
I have been paying this new higher figure every month by standing order
without fail
(although have had a very small pay rise about 6 months ago)
This was about a year ago...
What I am woried about is
- Even though I have requested this payment schedule can they backdate
it?
- Is this limited to 6 months as it is a csa mess up?
- Why is it taking so long for them to sort this out, I dont mind paying
for my kids, but I do mind being charged arrears, etc for
someone elses mistakes.....
Like you all, if they take even more, I will not be able to afford to live.
Its as simple as that.
Constructive replies appreciated, stuff like "they are money grabbing
bastards that will stop at nothing" I know about, I've been there, I've had
2 jobs just to pay their payments and lost my car, and everything in my
house just to stay on top...
I need answers so I am prepared for when this happens...
I am sure I read somewhere in a charter if its admin error, its 6
months.... but you guys may know more, its been a while and its shit to be
back.
Thanks for your help
Charl
Lee Phillips
2008-07-27 16:49:05 UTC
Permalink
You'll get arrears if.....

1) You're not paying the amount currently assessed.
or
2) Your case gets reassessed (and backdated a year) and the new amount
is more than £90pm higher than before.

It doesn't sound as if a reassessment is planned as these generally only
get started nowadays when a change in circumstances is reported - so
hopefully you should be okay. The only nagging doubt I have is why are
they asking for the £90 extra if you have no previous arrears?

In answer to your original post...
1. Yes they can backdate assessments even if it's completely their
fault that it took so long.
2. The 6 month thing was a scheme that applied to CS1 cases where if
the delay was the CSA's fault, only arrears less than six months old
would be collectable. This ran for a few years but stopped quite a while
back.
3. Best guess as to why it's taken so long..... if the case has system
problems and can't be fixed it would need to be sent to a specialist
centre who would deal with everything manually. However, to get to that
centre the case first has to have a complaint attached to it. Assuming
that the mother's are getting their money okay they probably won't
complain, so unless you make one yourself it's unlikely that anything
will happen... Also as there (hopefully) doesn't appear to a
reassessment planned and you're paying every month, maybe the CSA have
decided that it would be easier to just leave things alone?

As I said previously, my only concern is what is the £90 extra about? It
could be that this was to cover a small amount of arrears applicable
at the time, but they might not apply any more in which case you're
overpaying (and the system problems mean that this isn't being picked
up). The trouble is if you check on this now, and the £90 was to cover a
reassessment, you might be opening up a whole new can of worms.
Post by Charlie
Hi Lee
To answer
1. I asked for a new payment schedule but didnt report a change in my
wages (as I had not had the wage increase when I spoke to them).
2. I am currently paying csa for 2 children already and last time I had
spoken to them I had no arrears.
3. One was on benefit and was forced (many years ago) to put a claim in.
They are not likely to ring the csa for progess as
they get money off me through the csa at the moment
Many thanks for any help. Can I get arrears If they have not reassessed
me? I have not asked for an assesment just a new payment schedule..
Thank you again for help
Charl
Post by Lee Phillips
Charl - can you just clarify a few things before I give a proper reply?
1. You say you 'asked for a new payment schedule'. Does that mean you
reported a change to your circumstances (e.g your wages) or was it
purely something to do with the payment side of things.
2. Have you previously been assessed for the two children or is this
part of what you've been waiting a year for?
3. Do you know if the mother(s) are actively involved in the case or
are they on benefit and were forced to make a claim against you (i.e
are they likely to phone the csa for progress)?
Post by Charlie
Hello people.
Its been a long time since I have visited here but i am getting the jitters
and need to ask a few questions.
Overview
2 kids.... (no contact)
I know about all the getting stuff in writing, refusing to give my phone
number, etc
Been on CS1, then they migrated me over to the new system when the claim
came in for my 2nd child..
My last conversation with csa, I Rang them up, asked for a new payment
shedule (as I pay by standing order) they said i was "Stuck" meaning they
would have to do a manual payment schedule...
I didnt get a schedule a week later I rang them again....
Still nothing, so I asked how much I should be paying
They told me to pay a (£90 higher a month) fixed figure until someone gets
to fixing my account ...
I have been paying this new higher figure every month by standing order
without fail
(although have had a very small pay rise about 6 months ago)
This was about a year ago...
What I am woried about is
- Even though I have requested this payment schedule can they backdate
it?
- Is this limited to 6 months as it is a csa mess up?
- Why is it taking so long for them to sort this out, I dont mind paying
for my kids, but I do mind being charged arrears, etc for
someone elses mistakes.....
Like you all, if they take even more, I will not be able to afford to live.
Its as simple as that.
Constructive replies appreciated, stuff like "they are money grabbing
bastards that will stop at nothing" I know about, I've been there, I've had
2 jobs just to pay their payments and lost my car, and everything in my
house just to stay on top...
I need answers so I am prepared for when this happens...
I am sure I read somewhere in a charter if its admin error, its 6
months.... but you guys may know more, its been a while and its shit to be
back.
Thanks for your help
Charl
Charlie
2008-07-28 19:35:37 UTC
Permalink
Hi Lee

Many thanks for your help and great knowledge on this. I am not going to
chase them for a reassessment myself as I am sure it will come in due time.

Finally one more linked question,
Will I know when they will want to reassess me or will it just magically
appear and can they choose when to backdate a reassement from (i.e we guess
you owe us money from 20 months ago...)? Or do they let me know in advance
of a reassement? Is there a time limit on how far back dating can go at
all?

I guess I am trying to cover all bases, Mainly in the long term I want to
try and put the money aside for the day when I am reassessed, but like I
said at the moment I just cant afford another increase... (and I am not
going to argue if it is an overpayment)

Once again, my sincere thanks for all your help,

Charl
Post by Lee Phillips
You'll get arrears if.....
1) You're not paying the amount currently assessed.
or
2) Your case gets reassessed (and backdated a year) and the new amount is
more than £90pm higher than before.
It doesn't sound as if a reassessment is planned as these generally only
get started nowadays when a change in circumstances is reported - so
hopefully you should be okay. The only nagging doubt I have is why are
they asking for the £90 extra if you have no previous arrears?
In answer to your original post...
1. Yes they can backdate assessments even if it's completely their fault
that it took so long.
2. The 6 month thing was a scheme that applied to CS1 cases where if the
delay was the CSA's fault, only arrears less than six months old would be
collectable. This ran for a few years but stopped quite a while back.
3. Best guess as to why it's taken so long..... if the case has system
problems and can't be fixed it would need to be sent to a specialist
centre who would deal with everything manually. However, to get to that
centre the case first has to have a complaint attached to it. Assuming
that the mother's are getting their money okay they probably won't
complain, so unless you make one yourself it's unlikely that anything will
happen... Also as there (hopefully) doesn't appear to a reassessment
planned and you're paying every month, maybe the CSA have decided that it
would be easier to just leave things alone?
As I said previously, my only concern is what is the £90 extra about? It
could be that this was to cover a small amount of arrears applicable at
the time, but they might not apply any more in which case you're
overpaying (and the system problems mean that this isn't being picked up).
The trouble is if you check on this now, and the £90 was to cover a
reassessment, you might be opening up a whole new can of worms.
Post by Charlie
Hi Lee
To answer
1. I asked for a new payment schedule but didnt report a change in my
wages (as I had not had the wage increase when I spoke to them).
2. I am currently paying csa for 2 children already and last time I had
spoken to them I had no arrears.
3. One was on benefit and was forced (many years ago) to put a claim in.
They are not likely to ring the csa for progess as
they get money off me through the csa at the moment
Many thanks for any help. Can I get arrears If they have not reassessed
me? I have not asked for an assesment just a new payment schedule..
Thank you again for help
Charl
Post by Lee Phillips
Charl - can you just clarify a few things before I give a proper reply?
1. You say you 'asked for a new payment schedule'. Does that mean you
reported a change to your circumstances (e.g your wages) or was it
purely something to do with the payment side of things.
2. Have you previously been assessed for the two children or is this
part of what you've been waiting a year for?
3. Do you know if the mother(s) are actively involved in the case or are
they on benefit and were forced to make a claim against you (i.e are
they likely to phone the csa for progress)?
Post by Charlie
Hello people.
Its been a long time since I have visited here but i am getting the jitters
and need to ask a few questions.
Overview
2 kids.... (no contact)
I know about all the getting stuff in writing, refusing to give my phone
number, etc
Been on CS1, then they migrated me over to the new system when the claim
came in for my 2nd child..
My last conversation with csa, I Rang them up, asked for a new payment
shedule (as I pay by standing order) they said i was "Stuck" meaning they
would have to do a manual payment schedule...
I didnt get a schedule a week later I rang them again....
Still nothing, so I asked how much I should be paying
They told me to pay a (£90 higher a month) fixed figure until someone gets
to fixing my account ...
I have been paying this new higher figure every month by standing order
without fail
(although have had a very small pay rise about 6 months ago)
This was about a year ago...
What I am woried about is
- Even though I have requested this payment schedule can they backdate
it?
- Is this limited to 6 months as it is a csa mess up?
- Why is it taking so long for them to sort this out, I dont mind paying
for my kids, but I do mind being charged arrears, etc for
someone elses mistakes.....
Like you all, if they take even more, I will not be able to afford to live.
Its as simple as that.
Constructive replies appreciated, stuff like "they are money grabbing
bastards that will stop at nothing" I know about, I've been there, I've had
2 jobs just to pay their payments and lost my car, and everything in my
house just to stay on top...
I need answers so I am prepared for when this happens...
I am sure I read somewhere in a charter if its admin error, its 6
months.... but you guys may know more, its been a while and its shit to be
back.
Thanks for your help
Charl
Lee Phillips
2008-07-30 18:41:57 UTC
Permalink
From memory, effective dates of reassessments work like this....

1. If a relevant change in circumstances is reported to the CSA, the
effective date is based on when they were notified about that change
(not when the change happened).

2. If the CSA initiate a reassessment off their own backs, they have to
notify you 28 days in advance of their intent to review.

The are a few scenarios when the rules are slightly different. The ones
that spring to mind are...
a. children you're paying for leaving school.
b. you coming off benefit.
c. if an even earlier reassessment has still to be completed, any other
changes between then and now can be taken into account on the date they
happened - not when the CSA were notified.

From your perspective, as long as the conversation a year ago wasn't
treated as a reassessment request, you "shouldn't" get any nasty
surprises regarding backdated arrears.

Even if a reassessment is planned..... bear in mind that as you're now
on CS2, there's really only the number of children involved and your own
income that can affect the assessed amount. You mentioned previously
only a slight wage increase so unless the figure they currently hold is
very out of date, it's unlikely to make much difference anyway.
Post by Charlie
Hi Lee
Many thanks for your help and great knowledge on this. I am not going
to chase them for a reassessment myself as I am sure it will come in due
time.
Finally one more linked question,
Will I know when they will want to reassess me or will it just magically
appear and can they choose when to backdate a reassement from (i.e we
guess you owe us money from 20 months ago...)? Or do they let me know
in advance of a reassement? Is there a time limit on how far back
dating can go at all?
I guess I am trying to cover all bases, Mainly in the long term I want
to try and put the money aside for the day when I am reassessed, but
like I said at the moment I just cant afford another increase... (and I
am not going to argue if it is an overpayment)
Once again, my sincere thanks for all your help,
Charl
Charlie
2008-08-01 12:39:31 UTC
Permalink
Many thanks for all you help, Appreciate your reply

best of luck for the future
Charl
Post by Lee Phillips
From memory, effective dates of reassessments work like this....
1. If a relevant change in circumstances is reported to the CSA, the
effective date is based on when they were notified about that change (not
when the change happened).
2. If the CSA initiate a reassessment off their own backs, they have to
notify you 28 days in advance of their intent to review.
The are a few scenarios when the rules are slightly different. The ones
that spring to mind are...
a. children you're paying for leaving school.
b. you coming off benefit.
c. if an even earlier reassessment has still to be completed, any other
changes between then and now can be taken into account on the date they
happened - not when the CSA were notified.
From your perspective, as long as the conversation a year ago wasn't
treated as a reassessment request, you "shouldn't" get any nasty surprises
regarding backdated arrears.
Even if a reassessment is planned..... bear in mind that as you're now on
CS2, there's really only the number of children involved and your own
income that can affect the assessed amount. You mentioned previously only
a slight wage increase so unless the figure they currently hold is very
out of date, it's unlikely to make much difference anyway.
Post by Charlie
Hi Lee
Many thanks for your help and great knowledge on this. I am not going to
chase them for a reassessment myself as I am sure it will come in due time.
Finally one more linked question,
Will I know when they will want to reassess me or will it just magically
appear and can they choose when to backdate a reassement from (i.e we
guess you owe us money from 20 months ago...)? Or do they let me know in
advance of a reassement? Is there a time limit on how far back dating
can go at all?
I guess I am trying to cover all bases, Mainly in the long term I want to
try and put the money aside for the day when I am reassessed, but like I
said at the moment I just cant afford another increase... (and I am not
going to argue if it is an overpayment)
Once again, my sincere thanks for all your help,
Charl
ManBearPig
2008-08-01 14:02:58 UTC
Permalink
Post by Charlie
Many thanks for all you help, Appreciate your reply
best of luck for the future
Charl
To us all.... we'll be needing it.

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